Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Agent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

 

Job Description

 

The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality.

Compensation: $36 per Hour

RESPONSIBILITIES:

  • Consistently offer a professional, friendly greeting and engaging service
  • Understand all colleagues’ tasks in the outlet
  • Assist with booking, modifying and cancelling reservations
  • Collect, file, distribute and answer to guest feedback and questions
  • Have knowledge of all menu items, garnishes, contents and preparation methods
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience
  • Assist with maintaining menus
  • Understand shift end reports in the outlet and the POS system
  • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests
  • Coat check responsibilities
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • https://careers.accor.com/global/en/job/palm-court-guest-experience-agent-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-85729

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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