Guest Experience Expert

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Expert

POSITION SUMMARY

We are looking for a passionate Casual Guest Experience Expert to join our amazing team at London Marriott Hotel Regents Park.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Perks you deserve.

You’ll be supported in and out of the workplace through:

  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues

What you’ll do

  • Process guest check-ins, assigning rooms and activating room keys.
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
  • Answer, respond to and process all guest calls, messages, questions or concerns.
  • Give guests information and directions regarding property and local areas of interest.
  • Process check-outs and resolving any disputed charges.
  • Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

What we’re looking for

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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