Masterpiece by Design. Dynamic by Nature
The St Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London’s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary:
Guest Experience Manager is responsible for the experience of all hotel guests through the planning, communication and delivery of the highest levels of hospitality and service. The Guest Experience Manager is accountable for two areas; the Guest Experience department and Guest Services team.
Responsibilities: Here’s what your journey with us entails
Guest Satisfaction
Guest Services / Guest Experience Management
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of […]
确保最大限度上满足客人的需求，关注优悦俱乐部会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。 确保优悦俱乐部会员能获得最大利益，回头客及重要客人都能受到特别的关注。 迎接贵宾客人，随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。 与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。 维护回头客档案系统。 促进酒店内房间及设施的销售。 接受优悦俱乐部会员申请，更新及维护客人电话系统。 处理客人投诉，在必要时为客人提供咨询，跟踪错误行为。 查看所有到达客人及重要客人清单，查看房间分配，房间内设施，及客人特殊要求。 及时在房间内准备令客人愉快的物品。 确保对客人提出的各种需求提供满意的服务，使最大限度让客人满意。 我们对您的要求 了解前厅部政策及操作程序。 有效的中英文沟通能力，熟悉酒店电脑系统操作。 大专及以上教育，具有酒店行业经验者优先。 流利的英文表达能力优先。 良好的宾客关系，良好的沟通技巧。 Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today. https://careers.ihg.com/en/job-details/?jobref=GRO+%e5%ae%a2%e6%88%b7%e5%85%b3%e7%b3%bb%e5%91%98%7cIHG_en_ZA%7c143202#443298
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