Guest Experience Specialist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City.

 

 

Únete a nuestro equipo diverso y talentoso de Four Seasons Hotel Ciudad de México,

Construido en torno a un idílico jardín con rayos de luz que permite que se refleje el brillo de los colores mexicanos, resaltando cada espacio que permiten un viaje de inspiración descubriendo como interactuar con la naturaleza poniendo en pausa al ruido, con una ubicación privilegiada, sobre el elegante Paseo de la Reforma y a metros del Bosque Chapultepec y del Museo de Arte Moderno. Suites amplias y confortables, el servicio cinco estrellas de siempre y novedades culinarias que no desilusionarán a nadie.

Obtenga más información sobre Four Seasons Hotel Ciudad de México,

Sitio del hotel: https://www.fourseasons.com/es/mexico/

Instagram: #fsmexico

 

Funciones Principales  

 

  • Estar presente en el lobby, recibiendo clientes llegando para los eventos, despidiendo huéspedes que salen de tour y asegurando que el área siempre esta ordenada.
  • Dar la bienvenida a todo los VIPS en el lobby y hacer los la experiencia del check in para nuestras llegadas con limo en su habitación.
  • Saludar proactivamente a los huéspedes que están en el lobby, los outlets, y en el spa. Identificando las necesidades del huésped, descubriendo glitches, y crear conexión.
  • Hacer seguimiento/touch base con nuestros huéspedes que tuvieron glitch, asegurando que queda resuelto el problema y satisfecho el huésped.
  • Presentar los VIPs y Glitches del dia en el morning briefing.
  • Asistir y apoyar en todos los outlets cuando es necesario.
  • Cerciorar que todos saben quien son los Elites, Hotpotatos y VIP 222 en casa.

Las funciones aquí descritas son enunciativas, no limitativas

 

Responsabilidades

  • Identificar en el lobby y los outlets cual son los huéspedes de alta expectativas (Hot Potatos) y comunica esta información a todos los departamentos.
  • Identificar oportunidades de venta y promueve habitaciones, suites y comodidades premium para los huéspedes cuando hace “limo arrival”
  • Informar a Housekeeping que huésped pasó por el lobby y salen del hotel para cerciorar que se hace la limpieza.
  • https://careers.fourseasons.com/us/en/job/REQ10365628/Guest-Experience-Specialist

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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