Guest Experience Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Supervisor

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, as well as Sixteen Antlers Rooftop Bar.

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless! As a Guest Experience Supervisor, you will join our team and make every guest moment a positively memorable one.

 

Job Description

 

As Guest Experience Supervisor, you will anticipate guests needs, address any concerns, and create a personalised experience in line with Pullman’s premium standards. You will act as a key point of contact for VIP guests, handling special requests, and coordinating with various departments to ensure seamless service. This role requires a deep understanding of hospitality, attention to detail, and a passion for exceeding guest expectation.

Main Duties/Responsibilities:

  • Ensure that all guests receive a warm welcome and exceptional service from the moment they arrive until they depart. This includes personally greeting VIPs and Loyalty Members, repeat guests, and handling special requests.
  • Anticipate guests’ needs and preferences, and tailoring services to create a personalised and memorable experience. This may involve arranging special amenities, booking activities, or managing dining reservations.
  • Collaborate with other hotel departments, such as front office, housekeeping, food and beverage, and concierge, to ensure that guest requests and expectations are met consistently and provide daily updates on VIP and Loyalty Members movements.
  • Maintain detailed records of guest interactions, preferences, complaints, and resolutions.

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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