Guest Relations

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We are seeking a professional and enthusiastic Hostess to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience. This position requires exceptional organizational skills, genuine hospitality, and a commitment to delivering outstanding customer service in a fast-paced, collaborative environment.

• Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff
• Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure
• Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards
• Answer telephone calls within three rings using proper salutations and professional telephone etiquette
• Communicate reservation changes and cancellations to management promptly as they occur throughout your shift
• Review the reservation book daily, pre-assign designated tables, and follow up on all special guest requests
• Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities
• Maintain a clean, organized, and welcoming hostess stand at all times
• Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly
• Anticipate heavy business periods and organize procedures to manage waiting lines efficiently
• Respond to guest inquiries accurately and provide information about hotel services and activitieshttps://careers.accor.com/global/en/job/guest-relations-in-fairmont-riyadh-riyadh-saudi-arabia-jid-106537