Guest Relations Agent

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. 

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

“We are Ladies and Gentlemen serving Ladies and Gentlemen”

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Guest Relations Agent

At The Ritz-Carlton, we craft experiences that stay with our guests long after their visit. As a Guest Relations Agent, you will serve as an ambassador of our legendary service, ensuring every guest feels recognized, cared for, and genuinely welcomed. You will anticipate needs, resolve concerns with grace, and create personalized experiences that reflect the uncompromising luxury of The Ritz-Carlton.

Key Responsibilities:

• Provide a warm welcome and personalized service to all guests, anticipating and fulfilling their needs throughout their stay
• Handle VIPs, repeat guests, and special requests with the highest level of attention and discretion
• Proactively resolve guest concerns with professionalism, empathy, and efficiency
• Coordinate with hotel departments to ensure seamless service and memorable guest experiences
• Maintain guest profiles, preferences, and recognition programs to deliver tailored experiences

Your Qualifications:

• Professional experience in the upscale hotel industry
• Friendliness, flexibility, reliability and a high degree of responsibility
• Professional communication skills and appearance
• resilience, teamwork and flexibility
• Quality awareness
• A gift for paying attention to the smallest details
• excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous
• knowledge on how to use the software OPERA and MS Office are advantageoushttps://careers.marriott.com/guest-relations-agent-m-f-d/job/40EB4848B8F6A03AA12EEF0A52CE5402