Guest Relations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your “pura vida”, where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

Find your “pura vida”, where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travelers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

General Function: 

The Guest Experience agent at Four Seasons Costa Rica is an integral part of the Concierge Department and Guest Relations Hotel Team, whose main objective is to ensure our guests are well looked after from start to end. This role will respond to various guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations, local expertise, and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Requirements: 

·         Strong people interaction skills

·         Warm welcoming to hotel guests

·         Provides a genuine and constant level of exceptional services and understands the Golden Rule

·         Work effectively in a variety of situations with different individuals and groups to provide the best quality service

·         Consistently role models excellent guest service by being involved in the operation as needed and providing the same level of service to employees

·         Efficient in complaint handling to reach satisfactory results, creative and practical to enhance service quality

·         Always answers positively and smiles even under difficult, long, and busy periods.

·         Fluent in English, with clear and polite conversation skills in English and Spanish.

·         Sufficient experience in Rooms Division different departments.

·         Advanced computer skills necessary including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams.

·         Strong guest service skills.

https://careers.fourseasons.com/us/en/job/REQ10368080/Guest-Relations-Agent