Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Manager

JOB DESCRIPTION

The stunning Forbes 4-Star Conrad New York is looking for a Guest Relations Manager to join the Guest Relations Team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.

Reporting to the Director of Guest Relations, in this role will be responsible for improving the overall guest experience beginning with the pre-arrival process throughout the stay and through to follow up post check out.

This ideal candidate will be very polished demeanor and the high level of communication skills required to work directly with all VIPs to create unique and memorable experiences.

Want to learn more? Hotel WebsiteInstagram, Facebook, Youtube

What will I be doing?

As the Guest Relations Manager, you will oversee all guest needs—including those of VIP guests—and communicate their requirements to the appropriate team members to deliver an outstanding guest experience. This position also encompasses concierge duties. In this role, you are responsible for shaping guests’ first impressions and are expected to carry out all responsibilities with the highest level of professionalism and service excellence.
  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  • Manage, record and resolve promptly Guest or customer complaints
  • Ensure a very high level of customer service is constantly maintained
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  • Maintain good communication and work relationships in all hotel areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Assist with other departments, as necessary

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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