GUEST RELATIONS SUPERVISOR

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• Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
• Compiles and distributes list of anticipated services and amenities to relevant departments.
• Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Follows up with guests to ensure their requests or problems have been met to their satisfaction.
• Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
• Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
• Writes down any comments, requests, suggestions and complaints received from guests during the day.
• Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.
• Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.
• Works in coordination with all departments and ensures the flow of necessary information.
• Follows the VIP procedures and greets VIP guests and bid them farewell.
• Walks agency representatives and potential guests around the facility.
• Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.
• https://careers.accor.com/global/en/job/guest-relations-supervisor-in-rixos-radamis-sharm-el-sheikh-sharm-el-sheikh-egyp-jid-63728