After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Guest Service Agent to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
A Guest Services Agent is responsible for warmly welcoming, registering, and checking out guests, all while exemplifying the highest standards of luxury service and contributing to the hotel’s ongoing success in achieving Forbes 5-star standards. The role involves anticipating guest needs, personalizing service, and creating moments of surprise and delight that exceed expectations, ensuring the utmost satisfaction for each guest.
What will I be doing?
As a Guest Services Agent, you will be at the forefront of delivering exceptional, personalized guest experiences. You will play a pivotal role in creating lasting impressions while ensuring seamless check-in and check-out processes, all in line with our commitment to Forbes 5-star service standards. Specifically, you will be responsible for the following tasks, executed to the highest standards of luxury hospitality:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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今後のヒルトン小田原リゾート&スパのフロントオフィスをリードしてくださる方を募集いたします。お客様の満足度、チームメンバーの成長をリードし、より高めていただける方、マネージメント層と一緒にビジネス目標達成を戦略的に確実に実行していただける方を必要としています。これまで培った経験を活かして、新たなチャレンジをしたい皆さんからのご応募を歓迎致します。 業務内容 フロントオフィスマネージャーは、フロントのプレイングマネージャーとして活躍すると共に、フロント業務全般について監修し、チームをリードしていただくポジションです。また、他部門のリーダーと連携し、ホテル全体のオペレーションを円滑にコントロールしていただきます。将来を見据えた組織成長戦略を担うなど、戦略面でも重要な役割を担います。 • フロントのオペレーション全般のリードおよびチームメンバーの指導、育成 • 接客 – ホテルVIPゲストの応対 – 全ての苦情のフォローアップ • 各種レポーティング（例：勤怠管理、インシデント等） • 客室状況、販売状況の管理 • 防災・防犯の手順のアップデート、定期的な確認。 • チームメンバーの勤怠管理 • 部門の経費管理 上記は主な業務の要約であり、これまでのご経験に応じて活躍いただける幅も広がります。 応募資格（必須） • 5年以上のホテルフロント経験 • 2年以上のフロント部門での管理職の経験 • ビジネスレベルの英語力（会話：社内会議や面談対応ができるレベル／読み書き：英語メールや資料作成ができるレベル） • ネイティブレベルの日本語力（日本語が母語でない方はJLPT1級が必須） 求める人物像 • ヒルトンのミッションおよびバリューへの共感 https://jobs.hilton.com/apac/en/job/HOT0C80L/Front-Office-Manager-HOD-Hilton-Odawara-Resort-Spa%E3%80%80%E3%83%95%E3%83%AD%E3%83%B3%E3%83%88-%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B9-%E3%83%9E%E3%83%8D%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%80%90%E3%83%92%E3%83%AB%E3%83%88%E3%83%B3%E5%B0%8F%E7%94%B0%E5%8E%9F%E3%83%AA%E3%82%BE%E3%83%BC%E3%83%88-%E3%82%B9%E3%83%91%E3%80%91
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