Guest Service Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Planning & Organizing:

1. Review and update Logbook
2. Check equipment
3. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
4. Oversee the day to day operations
5. Report regularly on happening to Supervisors / Night Manager (if on shift).
6. Monitor Employees performance/ Coaching
7. Fire Procedure
8. First Aid Procedures
9. Handle guest complaints and report to manager
10. Implement and coordinate the Front Office OSM
11. Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
12. Be fully aware of the Talk of the Walk for the day
13. Proper grooming at all times
14. Attend training classes as per schedule
15. Show fullest cooperation and respect within the team and other departments
16. of all Is aware of the daily activities and has product knowledge the hotel facilities
17. Ensure panic report is printed during the shift at least twice.

Operations:

1. Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
2. Register and process check in for all arrivals.
3. Update and check guest information into the computer after a complete check in.
4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
5. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
6. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
7. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
8. Handle issuance of guest room key cards and ensure effective control for guest security.
9. Check and convey message to guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
11. To check the paymaster and assist Supervisors to have No paymasters pending.
12. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.https://careers.accor.com/global/en/job/guest-service-agent-in-moevenpick-tala-bay-aqaba-jordan-jid-96906