Supervisor – Specialty Outlet

As the Supervisor (Specialty Outlet), you will be responsible for performing the following tasks to the highest standards:

• Demonstrate excellent knowledge of the food and beverage menu, including ingredients, preparation methods, flavours, and recommended pairings.
• Confidently explain and recommend dishes while understanding guests’ dietary requirements, preferences, and special requests.
• Deliver personalized, attentive, and professional service, anticipating guests’ needs throughout their dining experience.
• Welcome, greet, and engage guests warmly, creating a memorable first and last impression.
• Introduce guests to the restaurant’s unique dining concept, including the panoramic skyline views and distinctive dining environment, where appropriate.
• Ensure the restaurant, tables, service stations, and overall ambience are clean, organised, and ready for service at all times.
• Conduct pre-service briefings and ensure the team is fully informed of reservations, VIP guests, special occasions, and guest requirements.
• Supervise and support the team during service to ensure smooth operations and consistently high service standards.
• Coordinate closely with the kitchen, bar, and other departments to ensure efficient and seamless service.
• Handle guest feedback, enquiries, and complaints professionally and escalate issues to the Supervisor / Manager when required.
• Support upselling by making appropriate and personalised recommendations to enhance the guest experience.
• Train, coach, and guide new team members and trainees on service standards, menu knowledge, and guest engagement.
• Lead by example in grooming, communication, teamwork, and professional conduct.
• Ensure compliance with food safety, health, hygiene, and workplace safety standards.
• Report any accidents, incidents, or operational concerns to the Assistant Outlet Manager or Outlet Manager promptly.
• Uphold the Food & Beverage mission and service philosophy and contribute to continuous improvement of the guest experience.
• Carry out any other reasonable duties and responsibilities as assigned by the Assistant Outlet Manager or Outlet Manager promptly.
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/222891