Restaurant Host/ess

Here’s what you’ll do during a typical day:

• Welcome & delight our guests: Greet and seat guests with a warm and friendly attitude, ensuring a positive first impression and memorable experience
• Coordinate the guest flow: Work closely with the service team to manage available tables and stations and ensure a smooth guest flow, especially during peak times
• Manage reservations: Review and manage reservations, including SevenRooms and BEOs, maintain accurate guest information, and coordinate changes or walk-ins with Front Office
• Prepare for the day: Review daily guest and reservation lists, prepare relevant guest information, and ensure important notes are communicated to the service team
• Drive upselling opportunities: Proactively promote menus, drinks, specials, and the Mountain Hub Gourmet to enhance the guest experience
• Support the service team: Assist with serving and clearing during busy periods and communicate relevant guest information to the team and management
• Maintain a welcoming environment: Handle guest requests and complaints professionally while ensuring the welcome desk and reception area are always clean, organized, and well prepared

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

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