Guest Service Agent

About Movenpick Hotel Wellington: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand’s vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences

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We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping. You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect.

Key Responsibilities:

• Efficiently manage all daily Front Office operations, including check-in/check-out, reservations, and guest services.
• Respond promptly and accurately to guest inquiries regarding hotel services, facilities, local attractions, and general city information.
• Accurately record and relay all guest feedback, including compliments and concerns, to the Front Office Manager and/or Shift Manager for appropriate action and follow-up.
• Process guest payments and meticulously settle accounts, maintaining high levels of cashiering accuracy.
• Resolve guest complaints and challenges with efficiency, empathy, and professionalism, ensuring a positive outcome.
• Provide support to other hotel departments, including Food & Beverage and Housekeeping, as operational needs arise, contributing to a seamless guest journey.
• Adhere to all company brand standards, policies, procedures, and health & safety guidelines
• Provide professional assistance with valet parking services as required.
• https://careers.accor.com/global/en/job/guest-service-agent-in-moevenpick-hotel-wellington-wellington-new-zealand-jid-70104