Guest Service Agent

The Beach House Fort Lauderdale, A Hilton Resort is looking for a Guest Service Agent to join their team!

The ideal candidate will have a minimum of 1 year of Front Desk, Sales and Customer Service experience, excellent attention to detail and great time management skills, a great approach to teamwork and a friendly and outgoing personality to match!

Shift Pattern: Candidate will work rotating shifts throughout the week. Weekends and holidays as required.

Hourly Rate: $19.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel

• Access to your pay when you need it through DailyPay

• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!

• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

• Flexible shifts and days off

• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

• Mental health resources including free counseling through our Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, us
• https://jobs.hilton.com/apac/en/job/HOT0BO8E/Guest-Service-Agent-Beach-House-Fort-Lauderdale-A-Hilton-Resort