Guest Service Agent

The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join the team.

Nestled on California’s Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara’s culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.

Join a team that ranks #1 on Great Places to Work and Fortune’s World’s Best Workplaces list!  The property also provides complimentary parking and complimentary meal during your shifts.

• Classification:  Full-Time
• Shifts:  Full availability, weekends required
• The hourly pay for this position is: $19

The ideal candidate should possess at least one year of customer service experience, with a preference for those who have worked at a hotel front desk. They should be passionate about providing guests with memorable experiences, capable of multitasking, and demonstrate adaptability and flexibility in their schedule.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• https://jobs.hilton.com/apac/en/job/HOT0BSDQ/Guest-Service-Agent-Hilton-Santa-Barbara-Beachfront-Resort