Guest Service Agent

JOB DESCRIPTION

The beautiful Hilton Arlington National Landing is seeking a full-time Guest Service Agent to join their front office team! This beautiful, 393-room hotel is in National Landing, less than five minutes from Ronald Reagan National Airport and only three blocks to the metro for easy access to downtown DC, five miles away.

The ideal candidate for this position will possess a minimum of three years’ customer service experience in a high-volume/fast-paced environment requiring heavy computer usage. 

Shift Pattern: candidates should be available to work both AM and PM shifts as needed, any day of the week/weekends/holidays as needed

Pay Rate: $23.92 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• https://jobs.hilton.com/apac/en/job/HOT0C7CJ/Guest-Service-Agent-Hilton-Arlington-National-Landing