Guest Service Agent

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!

Why you will love working for Hilton!

• Access to the world’s best Team Member Travel Program with highly discounted rates
• Discounts of up to 25-50% on products and services in participating Hilton outlets
• Comprehensive training and support for your new role
• Access to Hilton University training, offering more than 3000 learning programs
• Extensive range of career development opportunities

About West Hotel

West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.

What will you be doing?

A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:

• Welcoming and fulfilling the check-in process for Guests and group arrivals
• Completing the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

What are we looking for?

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• https://jobs.hilton.com/apac/en/job/HOT0BTGA/Guest-Service-Agent