Guest Service Agent

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• Manage day-to-day operations of Front Office Department service.
• Must reflect Mercure Mission and Vision Statement in following the general procedures directives of the company.
• Taking care of guests on arrival, during their stay, at departure and providing guest services at the reception as and when required.
• To liaise with all departments to ensure high standard of service to Guests.
• To establish and maintain effective employee relations.
• To ensure that any orders or decisions taken by the FOM or superior are strictly followed up.
• Able to assist the Arrival & Departure luggage to ensure operation is smooth.
• To react to all daily operating problems and complaints rose and to offer solutions and to report them to the Duty Manager.
• To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
• Ensures that all guests are welcomed as per the Mercure standard.
• To converse with guests whenever possible to obtain feedback and suggestion for improvement.
• Welcome guests as per the department standards.
• Promote hotel services to guests, and up selling for room or other service.
• Responsible and accountable for cash float.
• Communicate with housekeeping, bar and other departments regarding guest services.
• Enforces the compliance of all Front Office procedures on a daily basis.
• Making sure all the departure payments are collected before the guests departs from the resort.
• Making sure hotel link all the points is well understood to assist and settle the charges. (Booking with points, Earn Points, Spa reward points etc.
• To attend and contribute to all meetings, Departmental, Hotel training as scheduled, and other related activities.
• https://careers.accor.com/global/en/job/guest-service-agent-mandarin-speaking-in-mercure-maldives-kooddoo-resort-mercure-kooddoo-ma-jid-66659