Guest Service Agent

JOB DESCRIPTION

Waldorf Astoria is looking for a Guest Service Agent to join the Front Office Team at this gorgeous Atlanta property!

Located in one of Atlanta’s most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

• Classification: Full-Time
• Shift: Various – must have availability to work weekdays, weekends, and holidays.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome, check-in, and orient arriving guests to the hotel.
• Checking out guests and processing payments on-account.
• Handle telephone reservations for Rooms, Restaurant, and Spa.
• Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

https://jobs.hilton.com/apac/en/job/HOT0C5FC/Guest-Service-Agent-Waldorf-Astoria-Atlanta-Buckhead