Guest Service Agent

This position is open to Australian residents only or applicants who have the legal right to work in Australia. 

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role
As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:

• • • Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
    • Complete the check-out process for departing guests using the hotel systems
    • Manage, effectively and efficiently, Guest requests, inquiries, and complaints
    • Proactively find ways to delight and excite our guests to ensure their stay in memorable
    • Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
    • Maximise sales revenues through up-selling and marketing programs
    • Perform general incoming communication duties, including answering telephone calls and responding to emails.

What are we looking for?

• • Have a friendly, bubbly and positive demeanour
  • Work calmly and efficiently under pressure with a keen eye for detail
  • Have excellent personal presentation and communication skills.
  • Exude a passion for delivering exceptional levels of customer service
  • Adapt to learning new computer systems with ease
  • https://jobs.hilton.com/apac/en/job/HOT0BWE8/Guest-Service-Agent