Guest Services Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli – the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand’s first hotel in India, Four Seasons Hotel Mumbai echoes ‘Powerhouse Luxury’ in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Role and Responsibilities

• The ability to review all materials concerning daily events, i.e., return guests, VIPs and function sheets.
• The ability to escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation.
• The ability to handle a guest room change request.
• The ability to assist departing guests with luggage, transportation requirements, etc.
• The ability to store and retrieve guests luggage and belongings.
• The ability to page guests in public areas, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms.
• The ability to run errands for guests and the concierge staff.
• The ability to help maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas.
• The ability to call guests by their names and remember return guest’s names.
• The ability to project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• The ability to work closely with the Front Office, Valet Parking and door staff.
• The ability to keep the Concierge well-informed as to any guest problems, special requests, complaints, etc.
• The ability to maneuver luggage carts, heavy and awkward crates around the hotel.
• The ability to report deficiencies noted in guest rooms and on guest floors to the Concierge staff.
• The ability to follow-up on missed wake-up calls and any phones off the hooks.
• The ability to collect and polish guest shoes.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to use the hotel computer system and phone system

Skills and Abilities:

Reading, writing and oral proficiency in the English language.

https://careers.fourseasons.com/us/en/job/REQ10365048/Guest-Services-Attendant