Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Manager

Company Description

 

At Novotel Auckland Airport, we create welcoming and memorable experiences for travellers from around the world. Our modern 4.5-star, 263-room hotel is conveniently located just steps from Auckland International Airport, offering exceptional comfort and convenience at the gateway to Aotearoa. As part of the globally recognised Accor family, we combine genuine hospitality with contemporary style, complemented by our vibrant THIRTEEN50 Kitchen & Bar, where modern Kiwi flavours take centre stage. Join a team that is passionate about people, service excellence, and creating unforgettable guest experiences every day.

 

Job Description

 

  • Deliver exceptional guest experiences and create memorable stays.
  • Take initiative to enhance service standards and drive efficiency.
  • Maintain immaculate public areas and a welcoming hotel environment.
  • Communicate effectively across departments to ensure seamless guest service.
  • Promote and champion the ALL Loyalty Programme to maximise guest engagement.
  • Provide personalised service to all guests, with special attention to VIP experiences.

 

Qualifications

 

You will be

  • Working flexible shifts across a 7-day roster, including overnight shifts when required.
  • Supervising shifts and leading by example to ensure smooth hotel operations.
  • Providing coaching, guidance, and support to develop a high-performing team.
  • Delivering exceptional communication and service both in person and over the phone.
  • Anticipating guest needs through strong awareness and attention to detail.
  • Building genuine guest connections and creating memorable experiences.
  • Holding a current First Aid Certificate and LCQ/Manager’s Certificate.

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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