Receptionist

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: To fulfill the daily operations of the department on the night shift, committing to achieving excellence in customer satisfaction. 

What will I have to do?

• Efficiently manage all administrative tasks at the reception desk, ensuring the accuracy of guest accounts and the correct billing/collection of guest credit cards, following local regulations regarding collection limits.
• Handle all customer complaints in a professional, personal, and empathetic manner.
• Support the pricing strategy established by the Revenue team. Maximize hotel sales and revenue through upselling and cross-selling.
• Ensure guests receive a quick and efficient check-in and check-out experience. If applicable, be familiar with the digital check-in process to serve guests accordingly.
• Address customer issues, communicating the actions taken to your supervisor. Escalate the issue to your supervisor if you are unable to provide a solution.

What are we looking for?

• Minimum of 1 year of experience in customer service.
• Advanced English, both spoken and written.
• Knowledge of OPERA is a plus.
• University degree or vocational training in Tourism, hotel management, or similar is desirable.
• Skills in customer service and complaint handling.
• Effective communication.
• A vocation for service.

https://careers.melia.com/job/Fuerteventura-Recepcionista-Innside-Fuerteventura/1269988801/