Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Manager

Company Description

 

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi‑phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.
It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job—it’s a chance to live, work, and thrive in a place like no other.

 

Job Description

 

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Guest Services Manager. As a Guest Services Manager, you will provide engaging, sincere, personalized service to our guests at Fairmont Jasper Park Lodge.

Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations, and ensure exceptional guest service. This role will be responsible for the Bell Desk team at Fairmont Jasper Park Lodge and will also be responsible for assisting all other front office operations as needed.

What you will be doing:   

Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Follow departmental policies, procedures and service standards
  • Responsible for ensuring guest inquiries are addressed in a timely manner, information availability, and overall guest satisfaction at the point of entry & departure, as well as throughout the stay
  • Responsible for the scheduling, supervising and training of all Guest Services staff including performance evaluations and development reviews
  • Provide day to day operational and managerial support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
  • Assist the Front Office Manager in all aspects of the department
  • Cover MOD shift
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • https://careers.accor.com/global/en/job/guest-services-manager-in-fairmont-jasper-park-lodge-jasper-canada-jid-87024

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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