Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Manager

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade — famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists’ scene and a weekly farmer’s market.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities. The sky is your limit
  • Salary Range: $75,000-$80,000 USD Gross per annum

 

Job Description

 

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

  • Set up reservations for VIP Guests, Bungalow guests, and repeat guests with special circumstances, and recovery guests.
  • Work with Reservations department and Front Office to ensure VIP handling for key clients, agencies, signature suite guests, and other high rated guests.
  • Daily staff supervision, mentoring, accountability, communication and positive feedback, including training, coaching and counseling, and scheduling for all guest service agents and bellmen.

 

Qualifications

 

  • Hospitality degree preferred
  • 2 years of related customer service experience preferred
  • Previous supervisory or leadership experience

 

Additional Information

 

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/guest-services-manager-in-fairmont-miramar-hotel-and-bungalows-santa-monica–jid-74245

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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