Host

Mandarin Oriental Mayfair is looking for a Host to join upcoming live music Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at Mandarin Oriental Mayfair our soon to open live music lounge will set the new standard for the city, a space defined by music. As a Host you will be apart of a team where every detail will be designed with grace, elegance and electricity. You will work in an environment where discretion meets vibrancy, and guests will feel transformed by the power in each note. We are looking for someone who is ready to step into the next era of London nightlife. An individual with a natural elegance, a warm command of hospitality, and a deep understanding of what it means to welcome with intention, especially in a discreet and elevated setting.

As a Host at Mandarin Oriental Mayfair, you will be responsible for:

• Uphold and embody our brand philosophy and service culture, consistently delivering Legendary Quality Experiences to every guest.
• Devise and manage the nightly table plan with precision, ensuring a seamless flow that enhances both the guest journey and service rhythm.
• Welcome, escort, and seat guests with charm, discretion, and professionalism — setting the tone for an unforgettable experience.
• Confidently manage cloakroom etiquette and guest check-in/check-out procedures with a refined attention to detail and guest comfort.
• Handle all telephone and reservation enquiries with professionalism and warmth, using SevenRooms to manage advanced bookings and guest profiles with accuracy.
• Ensure all VIPs and special requests are handled with thoughtful care, discretion, and efficiency — anticipating needs before they are expressed.
• Prepare and deliver detailed pre-service briefings, ensuring the wider team is informed of key reservations, VIPs, and service nuances.
• Collaborate closely with the floor and management teams to maintain a calm, coordinated front-of-house operation during high-volume or high-profile evenings.

As a Host, you will be working on Thursday, Friday and Saturday, 30 hours a week.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• https://careers.mandarinoriental.com/jobs/host-london-greater-london-united-kingdom