Host for the Restaurant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

We’re recruiting for a Host/Hostess. Be the first radiant face our guests see when they visit us!

Four Seasons Resort and Residences features two exciting restaurants: Truss Restaurant + Bar AND the Michelin Star fine dining restaurant, Auro.

About the role:

The Host is an essential member of the team. The Host is expected to embody the hospitality, charm and professionalism of our organization. The Host is the guest’s first impression of the restaurant, with knowledge of menus, menu ingredients and guest preferences. The Host will seat guests while coordinating guest reservations and manage the restaurant flow to ensure correct pacing, respond to inquiries and interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team.
• Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Complete special projects (menu changes, signage, etc.) as instructed.
• Ensure proper table set-up and make minor adjustments as needed.
• Take guests orders.
• https://careers.fourseasons.com/us/en/job/REQ10359645/Host-for-the-Restaurant-Bar