Host/Hostess

Mandarin oriental, Milan is looking for a Host / Hostess to join our Restaurants, Bars & Experiences (RB&E) Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan’s most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the RB&E Department in Milan, the Host / Hostess is responsible for delivering a warm, professional, and personalized guest welcome, ensuring efficient reservation management and a seamless dining experience in line with Mandarin Oriental standards. The Host / Hostess reports to the Hostess Team Leader.

As Host / Hostess, you will be responsible for the following duties:

• To welcome and seat guests in accordance with Mandarin Oriental standards, ensuring a positive first impression
• To present menus and provide initial guidance, ensuring guests feel comfortable and well attended
• To manage reservations across all channels, ensuring accuracy and optimization of seating capacityhttps://careers.mandarinoriental.com/jobs/host-hostess-milano-italy