Host / Hostess

JOB DESCRIPTION

To provide a personalized, warm, and efficient welcome to all guests while managing seating logistics, reservations, and special dining arrangements with a strong focus on premium guest experience and digital service platforms.

What will I be doing?

Guest Relations & Service Coordination

• Greet guests upon arrival with a genuine welcome; escort them to their table and present the menu.
• Proactively manage seating assignments to ensure smooth guest flow and optimal table utilization.
• Handle guest inquiries, special requests, and comments with professionalism and urgency.
• Coordinate and upsell premium experiences such as Sunset Concierge Beach Dinners
• Maintain an active and welcoming presence at the host stand at all times.

Reservations & Digital Communication

• Manage reservations through online systems (e.g., OpenTable).
• Respond to reservation-related emails promptly and professionally.
• Confirm special requests and follow up to ensure execution.
• Maintain a clean reservation log and coordinate changes with the service team.

Restaurant Readiness & Communication

• Ensure the dining room is guest-ready, including maintaining cleanliness and setting up tables properly.
• Monitor uniform and grooming compliance of all restaurant team members.
• Conduct daily pre-shift briefings to share specials, events, and guest preferences.
• Maintain accurate logbook entries to ensure continuity between shifts.

Team Collaboration & Admin Support

• Assign server sections and rotate accordingly based on business volume.
• Assist with administrative tasks, including menu distribution, napkin folding, and email responses.
• Provide backup support during high-traffic periods to maintain seamless operations.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• https://jobs.hilton.com/apac/en/job/HOT0C23O/Host-Hostess-Hilton-Aruba-Caribbean-Resort-Casino