Hostess

• Greet guests upon arrival with a friendly and professional demeanor.
• Escort guests to their tables and present menus.
• Manage table reservations using reservation software or manual logs.
• Answer phone calls, provide information about the restaurant, and handle inquiries or complaints courteously.
• Coordinate with the restaurant team to manage table turnovers, wait times, and special guest requests.
• Maintain a clean and organized reception/hostess area.
• Monitor guest satisfaction and inform management of any concerns or feedback.
• Maintain knowledge of restaurant offerings, daily specials, and events.
• Assist with menu distribution, decorations, or event setup if needed.
• Ensure guest seating preferences (indoor/outdoor, smoking/non-smoking) are accommodated where possible.
• Follow grooming and hygiene standards consistently.

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