Hostess

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Hostess M/F/X

Key Responsibilities

Reporting to the Outlet Manager, responsibilities and essential functions include, but are not limited to:

• Consistently offer a professional and friendly greeting, and provide engaging service

• Complete Daily Operations ( i.e. opening and closing duties, daily cleaning, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc.)

• Seat the guests and introducing restaurant’s concept.

• Assisting guests regarding menu choices in an informative and enthusiastic way

• Taking reservations with all required details in a welcoming and friendly manner

• Boosting our revenue through upselling and other creative initiatives

• Understand shift end reports in the outlet and POS system

• Coordinate and control flow of outlets, seating plans and special events

• Follow outlet policies, procedures and service standards

• Follow all safety and sanitation policies when handling food and beverage

• Consistently offer a professional, friendly greeting and engaging service

• Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction.

• Carrying out administrative duties, including printing menus and managing

• stationary requisitions

• Have knowledge of all menu items, garnishes, contents and preparation methods

• Have full knowledge of beverage lists and promotions, menu items and preparation methods

• Follow brand policies, procedures and service standards
• https://careers.accor.com/global/en/job/hostess-in-victoria-golf-resort-and-spa-managed-by-accor-vila-jid-67767