POSITION SUMMARY
Sous les directives de la Direction des Services de Restauration, l’Hôte d’Accueil est le premier ambassadeur du restaurant. Il assure un accueil chaleureux, professionnel et personnalisé des clients, contribuant directement à leur satisfaction et à l’image de l’établissement.
Il est chargé d’accueillir les clients dès leur arrivée, de gérer les réservations et le plan de salle, et d’accompagner les clients à leur table en coordination avec l’équipe de salle. Il veille au bon déroulement du service en anticipant les flux, en optimisant le remplissage du restaurant et en transmettant les informations nécessaires aux équipes opérationnelles.
Il répond aux demandes des clients sur place ou par téléphone, traite les éventuelles réclamations avec courtoisie et professionnalisme.
Il est responsable de l’état de propreté du matériel et des locaux.
Au sein des Services Restauration et Banquets, l’Hôte d’Accueil pourra être amené à travailler dans les différents points de vente et salons.
Il assure ses missions dans le respect des procédures, des valeurs et des standards de l’hôtel et de l’enseigne Marriott.
FORMATION / EXPERIENCE / CERTIFICATION
Une première expérience significative (restauration / banquets, accueil).
CONNAISSANCES REQUISES
ü Connaissance des règles d’hygiène spécifiques à la restauration.
ü Bonne compréhension et expression orale – Capacité à écouter, comprendre, expliquer ses informations et idées.
ü Maîtrise de l’anglais indispensable (lu, parlé, écrit).
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.https://careers.marriott.com/hote-hotesse-d-accueil/job/875757D40E84EC025FB8DE0E0D0B9F5C
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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