Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Maximizes profitability as well as guest and team member satisfaction. Implements and oversees the daily quality process at the hotel. Serves as top operator in GM’s position absence. Consults with owners and corporate offices, as required. Interviews, counsels and evaluates staff.
Property details:
Hilton Chicago: Lake Michigan views near Soldier Field overlooking Grant Park, we’re close to Buckingham Fountain, The Art INstitute of Chicago, and Wabash Arts Cooridor. Walk to State Street Shopping. Witing five minutes’s ride are concerts and Bears games at Soldier Field plus Shedd Aquarium, Adler Planetarium, and Field Museum. Enjoy our indoor pool, sundeck and Fitness Center with immersive spin bikes.
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What will I be doing?
Leads and manages hotel operations
Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes, as required. Reviews forecasts and key performance indicators. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction. Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards. Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed. Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded Speaks with and responds to guests regarding service challenges Consults with hotel owners as appropriate. Oversees hotel’s interaction with the business community.
Management
Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel. Develops the skills and abilities of direct reports. Monitors high potential department heads and team member activity and ensures their growth within the company.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads […]