Housekeeping – Assistant Manager

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, combining classic hospitality with authentic Texan character. Its prime location places guests’ steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

JOB OVERVIEW:

Leads, trains and inspects the performance of assigned supervisors, housepersons, and attendants ensuring all is conducted in accordance with hotel and brand standards.  Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Assist where necessary to ensure optimum service to guests.

REPORTS TO:           Director of Housekeeping

SUPERVISES:           All Housekeeping staff.

WORK ENVIRONMENT:

All guest room guest corridors, guest rooms, elevators, stairwells and service areas, linen closets, staff locker rooms and public vending area and storage closets.

Job involves working:

• under variable temperature conditions.
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• bio-hazard.

KEY RELATIONSHIPS:

Internal:                      Staff in all departments.

External:                    Hotel guests/visitors and outside contractors.

Essential:

1. 3 years experience in housekeeping leadership.
2. Experience in hotel industry
3. Previous guest relations training an asset
4. Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
5. High school graduate, or equivalent experience
6. Fluency in a second language, preferably Spanish
7. Excellent communication and organizational skills
8. Strong interpersonal and problem solving abilities
9. Fluency in English both verbal and non-verbal. Provide legible communication.
10. Compute mathematical calculations.
11. Computer literate and experience with property management system, Opera, Microsoft Office.
12. Ability to:

• perform job functions with attention to detail,  speed and accuracy.
• https://careers.accor.com/global/en/job/housekeeping-assistant-manager-in-fairmont-dallas-dallas-united-states-jid-84585