Housekeeping Coordinator

About the location:

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

HOUSEKEEPING COORDINATOR/FLOOR SUPERVISOR

Sensei Lāna’i, A Four Seasons Resort, is looking for a Housekeeping Coordinator/Floor Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

The Housekeeping Coordinator/Floor Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. Responsibilities include, but are not limited to, the following:

• Oversee daily operations of guest room cleaning and servicing on assigned floors.

• Supervise and support Room Attendants and Housepersons, ensuring tasks are completed efficiently and to standard.

• Conduct detailed inspections of cleaned guest rooms to ensure adherence to cleanliness, presentation, and maintenance standards

• Ensure all housekeeping procedures comply with health and safety regulations.

• Support training of new team members and uphold service culture in daily operations.

• Handle guest concerns or requests on the floor with professionalism and a focus on resolution

• We seek detail-oriented individuals with a strong work ethic. This role involves direct interaction with guests and management, requiring excellent communication, multitasking, and prioritization skills

• Support daily housekeeping office operations, including opening, closing & administrative duties, accurate room-status updates, report preparation, key/radio control, and coordination of guest requests while supporting supervisors with inspections and service recovery.

• Elevate guest and team experience by maintaining high cleanliness standards, resolving guest concerns professionally, collaborating across departments, ensuring smooth shift handovers, and demonstrating comprehensive knowledge of all housekeeping roles.

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• Ability to stand for extended periods, lift up to 35lbs, and push/pull as needed during shifts   https://careers.fourseasons.com/us/en/job/REQ10373217/Housekeeping-Coordinator-Floor-Supervisor