Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires’ Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About the role:

Four Seasons Hotel New York is looking for a Housekeeping Manager to join their team! The Housekeeping Manager will be responsible for the day to day running of the Housekeeping Department. To take charge of the department in the absence of the Director of Housekeeping/Assistant Director and to report all matters which may affect the running of the department to the Director of Housekeeping.

What you will do:

• Check the manning levels in accordance with occupancy to ensure the Housekeeping Department is adequately staffed at all times and that over or understaffing will be avoided.
• Supervise work assignments in order to ensure maximum coverage and productivity.
• Daily inspect rooms and to provide performance feedback on the spot
• Personally inspect the rooms of VIP guests, GH guests, Elite guests and most regular guest to ensure that all Housekeeping cleaning and maintenance Standards are met and that the room is set up to the preferences of the guest if known.
• Check that all team members are correctly dressed and in line with the Four Seasons Grooming Standards.
• Ability to make recommendations and follow through on disciplinary action for assigned staff.
• Spot check all areas under Housekeeping control to ensure areas are cleaned and maintained to Four Seasons standards report areas of concern and take corrective action.
• Ability to monitor the performance of all colleagues in department. Always ensure there are sufficient supplies on the guest floors and the hallways are maintained according to standards.
• Conduct bi – weekly inventories of all guest and operating supplies and to raise Purchase Orders to ensure that par levels in storerooms are maintained.

What you bring:

• High School or college preferred. Minimum two years in Housekeeping equivalent position
• Good oral and written English communication skills
• Previous Housekeeping/Laundry experience in a similar environment
• Previous New York experience preferred
• https://careers.fourseasons.com/us/en/job/REQ10360500/Housekeeping-Manager