Housekeeping Manager

Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner.  The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation: $77,000 – $79,000 per annum

Essential Job Functions:

• Begin Day by inspecting all showrooms, out of order and vacant clean room
• Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
• Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
• Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
• Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
• Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
• Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed
• Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed
• Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm
• Upon guest departure re-check room for any forgotten item
• Maintain database of guest preferences
• Report all room discrepancies with front desk daily before the end of shift.
• Report Engineering deficiencies daily to Housekeeping Office Coordinator
• Encounters all guests and employees in a professional, service-oriented manner
• Report and handle all guest requests, complaints and service related issues
• Make recommendations to improve service and ensure more efficient operation
• Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
• Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
• Maintaining a good professional relationship with all contacts both inside and outside of the hotel
• Establish and maintain effective communication process with the entire hotel departments
• https://careers.accor.com/global/en/job/housekeeping-manager-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-53773