Housekeeping Office Coordinator

A unique opportunity has emerged for a Housekeeping Office Coordinator (Dispatch)  to join the heart of Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

As a Housekeeping Office Coordinator, you are the heartbeat of the Housekeeping department, the connection point between guests, colleagues, and departments. You ensure smooth daily operations by coordinating communication, tracking requests, and supporting the housekeeping team in maintaining Rimrock’s signature standards of care.

This role is about precision, reliability, and calm coordination. You thrive in structure, value accuracy, and find satisfaction in keeping everything running seamlessly behind the scenes.

Start Date: April 2026
Contract Type: Full-Time
Pay Rate: $19.80 per hour

Key Responsibilities 

Guest & Team Communication 

• Answer all guest and internal calls related to housekeeping services promptly and professionally.
• Record and track guest requests and maintenance issues accurately in Opera or Alice, ensuring timely completion.
• Coordinate with Room Attendants, Housepersons, and Supervisors to deliver efficient, courteous service.
• Follow up on all guest requests, amenities, and special arrangements to ensure satisfaction.

Operational Coordination 

• Prepare and assign daily room cleaning tasks and sections based on occupancy and staffing levels.
• Maintain accurate, real-time room status updates in the property management system.
• Collaborate with Front Office and Maintenance to ensure timely room readiness and resolution of issues.
• Maintain organized logs, reports, and communication tools for seamless shift handovers.
• Assist with inventory, Lost & Found, and administrative support as needed.

Service & Standards  

• Uphold confidentiality, professionalism, and guest privacy at all times.
• Ensure all actions reflect Rimrock’s high standards of quality and service.
• https://careers.accor.com/global/en/job/housekeeping-office-coordinator-spring-summer-2026-in-the-rimrock-resort-hotel-banff-banff-canada-jid-79231