Housekeeping Operations Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As the Housekeeping Operations Manager at Fairmont, you will lead and inspire a team of housekeeping professionals to deliver the highest standards of cleanliness and luxury service. You will be responsible for overseeing daily operations, ensuring guest satisfaction, maintaining brand standards, and managing labor and supplies efficiently. This role requires a strategic leader with exceptional attention to detail, strong organizational skills, and a passion for creating exceptional guest experiences.

Start Date: September 2025
Salary: $60,000/year
Position Type: Permanent

Job Duties Include:

• Lead, supervise, and support all areas of the Housekeeping Department including Room Attendants, Housepersons, Turndown Attendants, and Public Area Attendants.
• Ensure guest rooms, public areas, back-of-house areas, and staff facilities meet Fairmont’s luxury cleanliness standards.
• Schedule and monitor staffing levels to align with occupancy and operational needs.
• Maintain effective communication across departments (e.g., Front Office, Engineering, Canmore Regional Laundry).
• Conduct regular inspections and ensure compliance with LQA standards.
• Respond to guest feedback, resolve service issues promptly, and implement improvements.
• Train, coach, and evaluate team performance; foster a culture of recognition and growth.
• Manage departmental budgets, control inventory, and oversee ordering of supplies and amenities.
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