Housekeeping Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

About the role

As Housekeeping Supervisor, you will support the smooth operation of the housekeeping department, ensuring that the cleanliness, upkeep, and presentation of our hotel meets Four Seasons’ world-class standards. This role is vital in maintaining high levels of guest satisfaction, operational efficiency, and team engagement.

What you will do

• Assist in Supervising the day-to-day operations of the housekeeping department.
• Ensure that guest rooms, public areas, and back-of-house spaces meet established cleanliness and presentation standards.
• Supervise, train, and motivate housekeeping staff to ensure high levels of performance and efficiency.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
• Conduct regular inspections of rooms and public areas, identifying areas for improvement and ensuring compliance with quality standards.
• Address guest concerns and requests regarding housekeeping services in a timely and professional manner.
• Monitor and track housekeeping schedules to ensure all tasks are completed within required timeframes.
• Ensure adherence to health and safety regulations, including proper use of cleaning chemicals and equipment.
• Collaborate with other hotel departments to ensure smooth and seamless operations.

What you bring

• Previous experience in housekeeping or a related role, with at least 1-2 years in a supervisory role.
• Strong knowledge of cleaning standards, housekeeping procedures, and health and safety regulations.
• Excellent leadership and communication skills.
• Ability to motivate and manage a team in a fast-paced environment.
• Attention to detail and a commitment to high standards of cleanliness.
• Ability to handle guest feedback and resolve issues in a professional and efficient manner.
• Flexibility to work varied shifts, including weekends and holidays.
• Basic computer skills (familiarity with housekeeping management software is a plus).

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
The management level for this position is:

https://careers.fourseasons.com/us/en/job/REQ10363810/Housekeeping-Supervisor