In Room Dining Coordinator

As an In Room Dining Coordinator at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Taking Food & Beverage orders via the phone from guests, adhering to the LQA and Forbes standards at all times.

• Providing efficient Food & Beverage service, ensuring guest and resident satisfaction is achieved throughout their experience.

• Updating the internal system accordingly, ensuring attention to detail.

• Demonstrating full knowledge of the In Room Dining menu and beverage list in order to make recommendations and respond to guest requests.

As an In Room Dining Coordinator, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful In Room Dining Coordinator candidate, you will have excellent communication skills, and a focus on high quality customer service. You will display strong multitasking skills, and the ability to work well in a team environment and under pressure. Previous experience within a similar role in Food & Beverage is desirable.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.

• 3 complimentary nights per year, increasing to 5 with length of service

• Discounted stays at our beautiful properties across the Group

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount

• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon completed probation

• Friends & Family hotel rate and Spa discount

• 1 paid Charity Day per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus
• https://careers.mandarinoriental.com/jobs/in-room-dining-coordinator-london-england-united-kingdom