In Room Dining & Mixbar Server

BECOME PART OF THE ELECTRIFYING WORLD OF W PRAGUE

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

What You’ll Do

• Provide friendly, professional, and timely service to guests.
• Take room service orders by phone, answer menu questions, accurately enter orders into the MICROS/POS system, and provide estimated delivery times.
• Confirm order details, communicate special requests, allergies, and dietary requirements to the kitchen.
• Promote menu items and upsell when appropriate.
• Handle guest questions, requests, concerns, and complaints professionally.
• Maintain excellent telephone etiquette and clear communication with guests, coworkers, and other departments.
• Process payments accurately and follow all cash-handling and accounting procedures.
• Communicate service delays and follow up with guests to ensure satisfaction.
• Maintain cleanliness and organization of work areas using clean-as-you-go practices.
• Follow all company policies, safety, security, privacy, and confidentiality procedures.
• Work collaboratively with colleagues and other departments to ensure excellent guest service.
• Complete required closing reports and other assigned duties.
• Provide basic knowledge and assistance regarding menu items and wines when required.

What We’re Looking For

• Strong customer service and communication skills.
• Professional telephone etiquette and good English language skills.
• Positive attitude, teamwork, dependability, and integrity.
• Ability to multitask and work effectively under pressure.
• Ability to stand and walk for extended periods and lift/carry items up to 10 pounds.
• https://careers.marriott.com/in-room-dining-mixbar-server-w-prague/job/P1-7079898-0?utm_source=marriottcareers&utm_medium=referralwebsite