In Room Dining Order Taker

JOB DESCRIPTION

An In Room Dining Order Taker is responsible in answering room service telephone and takes guest order in helpful, courteous and helpful manner to ensure total guest satisfaction. The role includes upselling sides, desserts and beverages to enhance profitability, enters order into computerized system and settles check upon delivery of the order.

What will I be doing?
An In Room Dining Order Taker is responsible in answering room service telephone and takes guest order in helpful, courteous and helpful manner to ensure total guest satisfaction. the role includes upselling sides, desserts and beverages to enhance profitability, enters order into computerized system and settles check upon delivery of the order. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Immediately input order information into point of sale system, allowing kitchen staff to begin
• preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
• Processes payment for orders upon return of the Room Service Server.
• Complies with accounting guidelines regarding receipt of payments, check total verification, tip
• disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy
• Answer calls for pick-up of trays and/or tables and direct bus persons to retrieve items.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.https://jobs.hilton.com/apac/en/job/HOT0BYE6/In-Room-Dining-Order-Taker-Waldorf-Astoria-Ras-Al-Khaimah