In Room Dining – Order Taker

As an In Room Dining-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with F&B service standards.

What will I be doing?
As an In Room Dining-Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure room service department and hotel standards are met.
• Up-sell with latest departmental incentives
• Maintain the computerized food and beverage ordering system for food and beverage order preparation and delivery

• Coordinate and control all Room Service office traffic
• Present a positive, professional, and courteous image, to ensure guest satisfaction.
• Maintain the brand’s high-quality standards.

What are we looking for?
An In Room Dining-Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Manage guest queries in a timely and efficient manner
• Vocational/Technical Diploma

What will it be like to work for Hilton?

https://jobs.hilton.com/apac/en/job/HOT0C5IY/In-Room-Dining-Order-Taker