In-Room Dining Order Taker

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for an In-Room Dining Order Taker to join the Food & Beverage at this beautiful property!  

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a rooftop restaurant, lobby lounge, and in-room dining.  

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. 

Want to learn more? Hotel Website, Instagram, Facebook 

Classification:Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays. 

Pay Rate: The pay rate for this role is $25.27 and is based on applicable and specialized experience and location.

What will I be doing?

As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
• Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
• https://jobs.hilton.com/apac/en/job/HOT0BW1Z/In-Room-Dining-Order-Taker-Waldorf-Astoria-Beverly-Hills