In Room Dining Order Taker

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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In Room Dining Order Taker

Company Description

 

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

 

Job Description

 

Position Overview

The IRD Order Taker is responsible for handling all In-Room Dining orders efficiently and professionally, ensuring accurate communication between guests, kitchen, and service teams. The role aims to deliver a seamless, personalized, and luxury dining experience that reflects Rixos service standards and maximizes guest satisfaction.

Key Responsibilities

Order Taking & Guest Communication

  • Answer all In-Room Dining calls promptly and in accordance with Rixos brand standards.
  • Take food & beverage orders accurately, repeat orders for confirmation, and use guest names whenever appropriate.
  • Provide clear information on menu items, promotions, delivery times, and hotel facilities.
  • Apply effective upselling techniques to enhance guest experience and revenue.

Order Coordination & Accuracy

  • Input orders correctly into the POS system and open/close checks accurately.
  • Coordinate closely with Kitchen, IRD service staff, and relevant departments to ensure timely delivery.
  • Monitor order progress and proactively follow up on delays or special requests.
  • Follow standard procedures for long-stay guests and VIP preferences.

Service Excellence & Guest Satisfaction

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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