In Room Dining Supervisor

39 hours, 5 days per week

We’re looking for a Supervisor to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Supervisor at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Taking Food & Beverage orders via the phone from guests, adhering to the LQA and Forbes standards at all times.
• Providing efficient Food & Beverage service, ensuring guest and resident satisfaction is achieved throughout their experience.
• Updating the internal system accordingly, ensuring attention to detail and management of inventory.
• Demonstrating full knowledge of the In Room Dining menu and beverage list in order to make recommendations and respond to guest requests.
• Leading by example to train and manage the team.

As a Supervisor in the In Room Dining department, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week.

To be a successful Supervisor Candidate, you will have excellent communication skills, and a focus on high quality customer service. You will display strong multitasking skills, and the ability to work well in a team environment and under pressure. Previous experience within a similar role in Food & Beverage is desirable.

Our commitment to you:  https://careers.mandarinoriental.com/jobs/in-room-dining-supervisor-london-england-united-kingdom