In Room Dining Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.

About the role

Plan, organize, control and direct the work of employees in the Department while ensuring guest satisfaction. /ゲストの満足を保証しつつ、部署の従業員の仕事の計画、取りまとめ、管理、指示を行う。

What you will do

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for the dining and in-room private bar services. /ダイニング、ルームプライベートバーサービスのための気配りの効いた、際だったエクスペリエンスに特化した上品な内装が施された環境で、ワイン、スピリッツの知識を提供するのに加え、食品、材料、調理方法全ての品質を説明し、保証する。
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. /アウトレットの設備、装置の状態を確認し、必要に応じ、修正、改善の提言をする。
• Assist Department Head to complete/meet PWT goal. /PWT目標を完/達成するよう、デパートメントヘッドをサポートする。
• Implement new benchmark standard training and assist Department Head to meet yearly goal. /新たなベンチマークスタンダード研修を実施し、年次目標の達成に向け、デパートメントヘッドをサポートする。
• Ensure all menus in the Restaurant are clean and updated. /レストランのメニュー全てが清潔で最新のものであるよう徹底する。
• Assist team and DH to assist department goal. /部署の目標達成に向け、チーム、デパートメントヘッドをサポートする。
• Assist with set-up and cleaning of operational areas. /オペレーションエリアのセットアップおよび清掃のサポートをする。

• Perform any additional duties as assigned by Outlet Manager. /その他、アウトレットマネージャーが指示する業務を行う。

What you bring

https://careers.fourseasons.com/us/en/job/REQ10369578/In-Room-Dining-Supervisor