In Room Dining Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel’s room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role:
The In Room Dining Supervisor is responsible for serving guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

What you will do:

• • • Manage the daily operations of In Room Dining to ensure compliance with policies, procedures, standards and aim at satisfying and exceeding guests’ expectations.
    • Assign duties to reporting subordinates and constantly inspect all areas to ensure all guest service areas as well as supporting areas are cleaned and completed.
    • Supervise, manage and maintain both front and back of the house area to ensure that it is up to standard.
    • Motivate staff to excellent performance and enforce discipline when required.
    • Take orders for guests and serve all food and beverage requests, using suggestive selling techniques.
    • Clear In Room Dining trolleys during service, control guest checks and secure proper payment using prescribed cash handling procedures.
    • Handle guests in the event of complaint in accordance to establish procedures and report to manager on duty without delay for handling.
    • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
    • Works harmoniously and professionally with co-workers and supervisors.

What you bring:

• • • A minimum of a high school or equivalent education
    • Reading, writing and oral proficiency in Cantonese, Mandarin and English
    • Relevant experience in a similar role
    • Strong communication and interpersonal skills
    • Familiarity with POS systems and software applications for order processing and reporting
    • Strong leadership and team management skills

What we offer: 

• • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • https://careers.fourseasons.com/us/en/job/REQ10370757/In-Room-Dining-Supervisor