IT Analyst

JOB DESCRIPTION

An IT Analyst will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?
As an IT Analyst, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:

• Maintains a tracking system of all repairs, routine maintenance, and special service requests for all technology equipment.
• Responsible for performing Technology Services asset management and inventory of equipment and software.
• Assists Director of Technology Services, Information Technology Manager, and Director of Communications in his/her duties as in compliance with HHC Standards.
• Performs all installations, set-ups, and breakdown of Audio Visual, Communications, Networking, and IT equipment in Meeting Rooms, Guest Rooms and hotel work areas.
• Provides end-user (external guest and internal guest) support / training for hardware and software issues.
• Accesses contracts in Delphi for meeting room requirements and log them on Technology Services Daily Log Sheets or white boards.
• Bills guests for equipment and services every shift.
• Listens to and resolves all internal and external guest concerns to the satisfaction of the parties involved. If necessary authorizes billing adjustments.

Effectively up sells throughout the pre-event and event phases.

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C72J/IT-Analyst-Hilton-Aruba-Caribbean-Resort-Casino