IT Assistant

Mandarin Oriental The Landmark, Hong Kong is looking for an IT Assistant to join our Information Systems team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Information Systems Department in Hong Kong, the IT Assistant  is responsible for day-to-day colleague IT support and second line guest support. The IT Assistant reports to the IT Manager.

As IT Assistant , you will be responsible for the following duties:

• Installing and configuring computer hardware operating systems and applications
• Monitor and maintain the computer systems and networks of an organisation
• Troubleshooting workstations problems and diagnosing and solving hardware/software faults
• Providing support, including procedural documentation
• Supporting the roll-out of new applications
• Responding within reasonable time to all support calls
• Prioritizing and managing many open cases at one time
• Provide full range of network support and administration services including hardware and software, LAN/WAN infrastructure, IP Telephony, systems and applications
• https://careers.mandarinoriental.com/jobs/it-assistant-hong-kong-hong-kong-island